Refund policy

Returns and Refunds

If you're not happy with a product or have changed your mind, you can return within 28 days of receiving your order.

To be eligible for a return, your item must be in the same condition you received it unless your item is defected.

Any items that are personalised will not be refunded unless the clothing itself is damaged.

How do I return?

I am a small independent company, so you will be responsible for payment all return and exchange shipping costs, unless there is an issue with your product on arrival.

I strongly suggest that you select a trackable shipping service as I cannot issue refunds or exchanges for packages that do not arrive.

To start a return, you can contact us at blancwallsthecollection@gmail.com Items sent back to us without first requesting a return will not be accepted.

Refunds

You'll be notified once your return item has been received and inspected to confirm your refund.If approved, you’ll be automatically refunded on your original payment method. Please allow a few days before it appears in your account.

Please note at busy times of the year, it can take up to 5 working days for your return to reach us and another 5 days for your refund to be processed.  

What if my product is damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can quickly rectify the issue and ensure your satisfied.

Exchanges 

Choose the wrong size? Don't worry, simply return the item back and once the return item is acccpeted, make a separate purchase for the new size.